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Tag Archives: hotel walking guest
How to effectively walk guests
Winning the loyalty of a walked guest is possible with a balance of communication, compassion, empathy and professionalism. In our industry, guests are usually only walked (moved to alternate accommodations because no rooms are available) because of two scenarios. First, … Continue reading
Posted in Hospitality Industry, Travel
Tagged handling hotel guest, hotel apology letter, hotel guest complaints, hotel guest impression, hotel guest loyalty, hotel guest memeber, hotel guest satisfaction, hotel overbooked, hotel oversold, hotel room inventory, hotel room sold-out, hotel walked guest, hotel walking guest, ryan sorensen
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