Tag Archives: hotel customer service

4 simple ways to personalise your hotel’s customer service

The quickest and cheapest route to improving your hotel’s experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members. The real key to giving your customers a … Continue reading

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Four steps to effectively deal with guest complaints

While we never want our customers to experience a service failure, let’s face it – we don’t live in a perfect world. Things happen. Items out of our control can occur and negatively impact our customer’s experience.  We certainly cannot … Continue reading

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