Tag Archives: Hospitality Industry

Measuring your social media success

As hoteliers, chances are your social media channels are always mentioning local events, area guides and any articles that your guests may find useful. You are probably even self-promoting your property every so often. You have the ability to provide … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , , , , | Leave a comment

How to find a balance with hotel technology

When it comes to hotel technology, a good strategy is to have a long-term plan that allows for regular enhancement with tested products. The place of technology in a hotel environment has probably been debated ever since the first guest … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , , , , , , , , , , , , | Leave a comment

Redefining enterprise distribution

Managing a hotel’s distribution channels effectively is one of the biggest challenges faced by the hospitality industry along with finding the right method to bridge this gap effectively opines Mike Kistner Hotels today are trying to make the most out … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , , , , , , , | Leave a comment

Google debuts Hotel Finder on mobile, updates UX

Google’s Hotel Finder service has been updated to appear in mobile search to find places to stay in major cities worldwide. Tnooz noticed the feature’s appearance as a mobile web search tool this morning. Rather than build a Google app for iOS for Hotels, … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , | Leave a comment

Social media demographics in 2012 [RESEARCH]

After a spirited discussion about privacy and social media last week, curiosity led to some research on the demographics of social media users in 2012. Understanding the demographics of chosen social networks is essential for solid social media strategy, especially … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , , , , , | Leave a comment

Recognize Your Hotel Customers If You Want Their Trust

Several years ago I made plans to fly out and meet with a client once or twice a week for about two months, and my office made eight weeks’ worth of advance reservations for me at a business-oriented hotel conveniently … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , , , , , | Leave a comment

Ten Steps to Real Customer Service

The obvious place to start with reliability is ensuring that the customer’s perception is there and correct when the customer arrives at your property. However this is certainly not where reliability should end. Reliability means that when a staff member … Continue reading

Posted in Hospitality, Hospitality Industry, Travel | Tagged , , , | Leave a comment