Chatbots are coming to the last frontier of the travel industry. Booking.com plans to bring artificial intelligence and conversational interfaces to a realm of hospitality that was thought to be the sole domain of humans with local knowledge.
Today at MobileBeat 2016, Booking.com unveiled what it calls Booking Experiences, a service that will help people decide what to do once they arrive at their destination. “The real question [facing a traveler] is what should I do when I get to a destination?” said Anne-Sophie Liduena, VP of product for Booking.com.
The above is an extract of the original article available at: http://hotelmarketing.com