Priceline Group: We are a platform for experience

The Priceline Group’s brands are not only competing against external industry players, they are also competing against internal organization brands, and yes, that’s a very good thing when it comes to innovating, growing as a company and enhancing and advancing customer experiences.

“We love competition, it’s in the DNA of the group,” said Maelle Gavet, executive vice president, global operations, The Priceline Group, in a fireside chat during the Shoptalk event held in mid-May in Las Vegas.

Gavet is responsible for driving global operational strategy and connections across The Priceline Group and its six major brands: Booking.com, priceline.com, KAYAK, agoda.com and OpenTable.

The company’s decentralized structure creates the internal competition aspect, she explained, and it’s working well.

The above is an extract of the original article available at: retailcustomerexperience.com

 

 

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About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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