Whether guests check in remotely before arrival or show up way before check-in time – room availability makes everyone toe the line.
Lately I’ve been wondering if mobile check-in is all that it’s cracked up to be. Sure, it’s supposed to zip me from the front door to my room, but depending on the hotel I choose, the time of day, whether I arrive earlier or later than planned, and many other factors, the direct-to-your-room experience doesn’t always deliver on its promises.
As a frequent traveler myself, I often wonder if other travelers feel as I do about mobile check in. Not only am I unsure if I like it, but I question whether or not it provides any advantages. One thing is certain, whether travelers like mobile check in or not, studies show travelers “say” they want it.
The above is an extract of the original article available at: hospitalitynet.org