Cleartrip’s Q4 FY’16 records 42% of transactions on mobile app

Cleartrip Mobile continues its aggressive growth in a rapidly growing mobile-first economy. In the last quarter of FY’16, Mobile on Cleartrip accounted for 74% of the traffic and 42% of transactions, posting a robust 87% YoY growth in transactions, stated a release.

On the travel side of things, we are pleased with how Cleartrip Mobile is transitioning beyond just another transaction channel. With a 64% YoY growth on accommodation and 53% YoY growth on Air transactions, we see it evolving each day, to deliver a richer customer experience.

Most of this growth is synchronous with the launch of Cleartrip ‘Activities’ mid last year, which presented customers with an array of specially curated experiences in their own city, or even while they were away.

With 13,000 experiences across 240 categories in 50 cities from 6,600 suppliers in India, ‘Activities’ has generated humongous interest across our users. This is visible in the number of searches on our apps which have been growing at a sharp pace. An interesting dimension here, is the fact that almost 80% of the Activities users book in their home-city, demonstrating the keen interest consumers have, about knowing all that can be done, in the city they stay in.

Interest in ‘Activities’ is not just from our existing users, but from a fresh set of new customers, too. Over 43% of people who search for Activities are under the age band of 18–25 years, against the traditional 28–40 years’ band that typically searches for air, accommodation or rail, is noteworthy. Activity ‘searchers’ also comprise a high percent of females.

During Q4’16, we have seen 38% of total searches on our Mobile Apps attributable to the ‘Activities’ product. Clearly, the breadth and depth of the product offering that covers categories across theme parks, skill workshops, F&B offerings, outdoor sports, luxury bike-rentals and thousands of things-to-do, seems to be resonating with our consumers.

We are seeing a very uniform distribution of transactions across different price ranges, starting from as low as INR 150 to over INR 750. But they seem to be very last-minute decisions with over 60% of our users making transactions just a day prior to the Activity.

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About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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