14 tips to close the sale at your hotel

Hotel salespeople are inundated with booking inquiries from meeting planners and guests alike. Closing those sales starts with a good first impression.

One thing most hotel salespeople have in common these days is they handle a sometimes overwhelming flood of inquiries. For those working in the sales department, this is caused by the ability of planners to inquire at multiple properties with a single click at an electronic service such as CVENT, HotelPlanner, Starcite, and a host of sources such as CVB’s other destination marketing groups.

For transient reservations agents, the flood of leads is being caused primarily by two reasons. First, those who search on mobile devices chose to “click to call” instead of trying to purchase with their thumbs. Second, many guests search online first then call to double-check the rate and amenities.

Read more

By: Doug Kennedy (HNN columnist)

The above is an extract of the original article available at: HotelNewsNow


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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