Hotel salespeople are inundated with booking inquiries from meeting planners and guests alike. Closing those sales starts with a good first impression.
One thing most hotel salespeople have in common these days is they handle a sometimes overwhelming flood of inquiries. For those working in the sales department, this is caused by the ability of planners to inquire at multiple properties with a single click at an electronic service such as CVENT, HotelPlanner, Starcite, and a host of sources such as CVB’s other destination marketing groups.
For transient reservations agents, the flood of leads is being caused primarily by two reasons. First, those who search on mobile devices chose to “click to call” instead of trying to purchase with their thumbs. Second, many guests search online first then call to double-check the rate and amenities.
By: Doug Kennedy (HNN columnist)
The above is an extract of the original article available at: HotelNewsNow