A strong commitment to basics—such as building a vision, hiring leaders and managing proactively—set up the foundation for successful business.
A “business success plan” for the hospitality industry requires a new set of disciplines. Today, knowledge acquisition of the changing technologies alone represents a challenge. But that is only half the battle. Coupled with strong service leadership skills, the transfer of the success plan to each unit manager is made much easier.
Perhaps the most critical items for a business success plan are to have a vision, a clearly defined set of goals and a “glass is half full” mindset. If the vision is to lead the market in revenues and one of the goals is raising revenues through average rate or check average, detailed knowledge of the competition is paramount. The goal should be stated (in writing for emphasis) to the entire staff, and accountability for achieving each goal should be determined for the sales department and front desk in a hotel, servers and hosts in a restaurant, etc. If the leader exhibits a positive approach to goal achievement, success is much more attainable. Finally, this vision should be good for five years or more and should define a commitment to a legacy, culture and/or a brand.
By: Robert A. Rauch (HNN columnist)
The above is an extract of the original article available at: HotelNewsNow