Embrace fundamentals to build strong business

A strong commitment to basics—such as building a vision, hiring leaders and managing proactively—set up the foundation for successful business.

A “business success plan” for the hospitality industry requires a new set of disciplines. Today, knowledge acquisition of the changing technologies alone represents a challenge. But that is only half the battle. Coupled with strong service leadership skills, the transfer of the success plan to each unit manager is made much easier.

Perhaps the most critical items for a business success plan are to have a vision, a clearly defined set of goals and a “glass is half full” mindset. If the vision is to lead the market in revenues and one of the goals is raising revenues through average rate or check average, detailed knowledge of the competition is paramount. The goal should be stated (in writing for emphasis) to the entire staff, and accountability for achieving each goal should be determined for the sales department and front desk in a hotel, servers and hosts in a restaurant, etc. If the leader exhibits a positive approach to goal achievement, success is much more attainable. Finally, this vision should be good for five years or more and should define a commitment to a legacy, culture and/or a brand.

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By: Robert A. Rauch (HNN columnist)

The above is an extract of the original article available at: HotelNewsNow


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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