Web and technology now contribute to the overall hotel guest experience

The most important part of a hotelier’s job is to ensure an outstanding experience for guests while they are on your property. Obviously.

But, easier said than done, making sure they also have a great experience online is also vital. Great guest experiences start before entering a lobby. Online booking should be simple, intuitive and above all easy. Important aspects to ensure you don’t overlook include personalizing to a potential guest’s needs and wants, providing authentic reviews and giving guests details about the hotel and area.

Make sure your hotel works as hard on its website as it does in the lobby to provide a great guest experience.

Take a look of five simple ways to ensure your guests find your website and online presence easy to navigate and useful. Read more

NB: This is a guest article by Lani Gregory, a digital analyst for HotelmarketingWorks.

The above is an extract of the original article available at: tnooz

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About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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