Why consumers abandon their online travel bookings

More than 50% of online travel searches are abandoned when the shopper reaches the price screen, a new study has revealed. A further 26% opt out when asked for personal details and 21% when asked for payment details. Here are some solid insights on the reasons for booking abandonment.

The travel industry spends billions of dollars every year driving traffic to their websites, yet 81% of visitors leave before completing their booking. SaleCycle decided to find out why.

As consumers, we’re all familiar with the idea of ‘shopping around’ for our dream holiday, or indeed just wanting to find a good deal on the next trip to visit family, friends or colleagues.

For marketers working in online travel – whether at an airline, hotel, OTA, cruise or car rental brand – booking abandonment can be a real headache, particularly if those abandoning consumers don’t return to complete their booking.

In September 2014, SaleCycle embarked on the first survey of its kind to ask why we abandon our bookings.

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By: SaleCycle

The above is an extract of the original article available at: SaleCycle


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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