Hotels should adopt ‘Lean Thinking’

Hospitality firms big and small are looking at ways to keep costs low and to become more efficient just to stay afloat in this very challenging economy. Cutting costs in labour has been a popular topic but it is a risky move in the hospitality industry where service may be compromised through cutting costs. Quality service is scrutinized by the customer in hospitality more than ever due to the fact that, in particular, luxury segment customers are fewer and are often spending less.

lean thinking - reznext

In spite of economic conditions, hospitality firms must be able to cut costs and still provide a quality product.

A proven, effective way to do this in other industries has been to adopt the principles of Lean Thinking which have created remarkable turnarounds. Many companies considering themselves “Lean” are doing well in this current economy. Despite this, hospitality firms that have embraced Lean Thinking are few.

Lean is first and fore most about improving your service to customers for greater reward.

Read more

By: Gaby Gramm (Managing Director and Owner of LuxTravelEx)

The above is an extract of the original article available at: ehotelier


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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