The quickest and cheapest route to improving your hotel’s experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members.
The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service. And you won’t need to re-mortgage your house to make it happen either – here are just a few easy ways.
Even if your extra mile doesn’t cost you a single dollar, people will still appreciate the additional effort you’re giving them – and they’ll remember it.
All of these ways will not lighten your wallet by much and are extremely easy to implement. And that’s just the start of how you can personalise your hotel to improve the customer’s experience. Step out of your comfort zone and try something new every once in a while – use your imagination!
Source: Nextrend Furniture (A hospitality furniture specialist in Australia)
The above is an extract of the original article available at: eHotelier