4 simple ways to personalise your hotel’s customer service

The quickest and cheapest route to improving your hotel’s experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members.

Happy Customers

The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service. And you won’t need to re-mortgage your house to make it happen either – here are just a few easy ways.

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Even if your extra mile doesn’t cost you a single dollar, people will still appreciate the additional effort you’re giving them – and they’ll remember it.

All of these ways will not lighten your wallet by much and are extremely easy to implement. And that’s just the start of how you can personalise your hotel to improve the customer’s experience. Step out of your comfort zone and try something new every once in a while – use your imagination!

Source: Nextrend Furniture (A hospitality furniture specialist in Australia)

The above is an extract of the original article available at: eHotelier


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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