5 operations tips for independent hotels

Independent hotel operators enjoy many freedoms, but the job also presents unique operations, marketing and ownership challenges, sources said.

hotel distribution technology

“Being independent allows local management to be flexible and attend to individual guest needs and not be restricted by brand standards or procedures,” said David Benton, GM of the Hotel Providence in Rhode Island.  “Typical hard-brand corporate protocol on topics such as revenue management, menu offerings and standard room amenities often limit creativity and adaptability to meet guest needs.

“An independent hotel can take full advantage of making the rules, and breaking the rules, to ensure guests have a memorable experience,” he said.

Benton is one of a group of executives participating in a series of virtual roundtables conducted by Hotel News Now via email. The executives were speakers at last year’s Independent Lodging Congress, which this year will be held 29-30 September at The Rittenhouse in Philadelphia. This discussion focuses on operational challenges for independent owners and operators. In previous stories, the group discussed financing and marketing issues.

Independent hotel operation presents hurdles, which the panelists addressed in the email roundtable. Read more

By: Ed Watkins (Editor, Hotel News Now)

The above is an extract of the original article available at: HNN


About RezNext

RezNext is the world’s only true Real-Time Distribution Management Solution provider. It empowers hotels to adopt a distribution strategy that simplifies the complex global distribution environment and makes it understandable and manageable. It is integrated with revenue management, operating intelligence and powered with reputation management insights. RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Online Reputation Management, Website Designing and Web Booking Engine, Mobile solutions, Central Reservation System, Business Intelligence, Property Management System (PMS) two-way connect, GDS and OTA Interface and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.
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