Several years ago I made plans to fly out and meet with a client once or twice a week for about two months, and my office made eight weeks’ worth of advance reservations for me at a business-oriented hotel conveniently located across the street from the client’s office.
So I went out for my first set of client meetings and then showed up at the hotel that evening to check-in. As the desk clerk was processing my check-in, a manager came out and greeted me by name.
“Hello, Mr. Peppers, welcome to our hotel,” he smiled. I smiled. “Would you mind if we took your picture?”
What? Take a picture? Why? I asked.
Because, he said, you’ve made several reservations with us for future dates, and we’d like to put your picture up on our employee bulletin board on days you plan to check in, so the people on duty can recognize you when you arrive.
It worked. The very next week (and for virtually every visit after that) when I came through the door the bellman smiled and said “Hello, Mr. Peppers, welcome back,” as he offered to help me with my bag. The desk clerk, the cashier at the sundries store, and even the waitress at breakfast all greeted me by name. It was an inexpensive hotel, but I don’t think I ever felt quite so royally treated. Read more:
Published in: http://ehotelier.com By: Don Peppers